Kasa Care Service Agreement
When you purchase a Kasa Camera product, you have the option of using our Kasa Care Services. With the Kasa Care Services, any video footage captured by your Kasa Cam is automatically sent to our servers for storage. From your iOS or Android device(s) you can then access recordings covering limited timeframes (e.g., 12 hours, 2 days, 14 days or 30 days) depending on your level of Kasa Care Services.
When you first set up and register your Kasa Cam, you will be automatically enrolled in a free trial of Kasa Care Services, which entitles you to access your Kasa Cam video recordings without payment for a limited period of thirty (30) days beginning with the day you activate your Kasa Cam. During the free trial period you will have access to up to thirty (30) days of your daily Kasa Cam recordings. We have no obligation to notify you when your free trial ends, and we reserve the right to modify or terminate any free trial at any time, without notice and at our sole discretion. If you do not enroll into a Kasa Care paid subscription plan by the end of the trial period, your Kasa Care Services will convert to a Free Package (defined below) that only provides access to two (2) days of camera recordings or less than two (2) days for Kasa Spot cameras. At the end of the trial period if there is an existing credit card on file the camera will roll over to the monthly Premium Plan and your credit card will be charged accordingly. Any plan changes, including moving to the Free Package, will take affect at the end of the free trial. We may (but are not obligated to) delete any or all of your Kasa Cam recordings stored on our servers that become inaccessible to you as a result of your free trial period expiring and converting to a Free service package. If your Kasa Cam is reset to its factory settings during the free trial period, the free trial will not reset to a new 30-day free trial.
Every Kasa Cam comes with our free Kasa Care Services package ("Free Package") that provides you access to two (2) days of camera recordings or less than two (2) days for Kasa Spot cameras. We also offer multiple tiers of paid subscription plans for our Kasa Care Services. For plan details and plan pricing, please visit www.tp-link.com/us/kasacare. Subscription fees are charged on the first day of the applicable subscription period. If your credit card transaction is declined or your credit card expires, we reserve the right to cancel your Kasa Care Services subscription, but your subscription will not automatically be terminated. You will remain responsible for all unpaid amounts that accrue as a result of your declined or expired credit card. Additionally, you will be responsible for all costs we incur in connection with the collection of such unpaid amounts, including court costs, attorneys' fees, collection agency fees and any other associated costs.
All Kasa Care Services subscription plans renew automatically. When we renew your subscription plan, we will use the payment method then currently associated with your account. You will not be notified in advance of impending renewals unless you choose an annual subscription plan, in which case we will send an annual renewal reminder to the email associated with your account. Following the processing of your applicable subscription payment, we will send you a receipt to the email associated with your account. When you purchase any of our Kasa Care Services subscription plans, you expressly acknowledge and agree that (1) TP-Link is authorized to charge you a subscription fee (in addition to any applicable taxes) on a monthly or annually recurring basis depending on the billing cycle you choose and the promotion code you apply, if any, for as long as your subscription is in effect, and (2) your subscription is in effect until you cancel it or it is terminated at our discretion because your credit card was declined or you otherwise fail to pay your subscription fee.
You may change to a different paid subscription plan or change your billing cycle type (Annual vs. Monthly) at any time from the "Kasa Care" menu item on the Kasa app. Changes will take affect immediately or at the end of your billing cycle. For more details refer to our refund policy. When you make any changes to your subscription, we may (but are not obligated to) delete any or all of your Kasa Cam recordings stored on our servers, that become inaccessible to you as a result of your change in subscription plan.
If we charge less or more than the correct or advertised amount on a transaction, we have the right for up to thirty (30) days after such transaction date to complete subsequent transaction attempts in order to rectify the incorrect payment.
Prices of our Kasa Care Services subscription plans are subject to change at any time, but changes will not affect your current subscriptions. In the event that we change the pricing for any Kasa Care Services subscription plan you have purchased, we will give you 30 days advance notice of this change and will take effect on your next billing cycle. After receiving such notice, you will be deemed to have accepted the change in pricing, unless you cancel your subscription as set forth in section (b) above.
You may stop video/audio recording from your camera at any time. From the Kasa App, go to the "Privacy" section under "Camera Settings" and select "Do Not Record Video or Audio". For more details, please visit What is Privacy Mode. Your choice to stop video/audio recording does not modify or cancel your then existing subscription plan.
You acknowledge and agree that Kasa Care Services, whether standing alone or interfaced with third-party products or services, is not certified for emergency response and is not a third-party monitored emergency notification system (e.g., Kasa Care will not dispatch emergency authorities to your home in the event of an emergency.) Additionally, you acknowledge and agree that Kasa Care Services and our employees are not a lifesaving solution for you or any other person at risk in your home, and that the Kasa Care Services are not a substitute for emergency services. All emergencies should be directed to the appropriate response services. We make no warranty or representation that the use of Kasa Care Services, whether standing alone or interfaced with third-party products or services, will affect or increase your level of safety or that of anyone else. You acknowledge and agree that you will not rely on the Kasa Care Services for any life-saving or other critical purpose. Mobile notifications regarding the status and alarms related to the Kasa Care Services are provided for information purposes only and such notifications are not a substitute for a third-party monitored emergency notification system. You acknowledge that it is your responsibility to educate yourself on how to respond to emergencies.